SUPPORT
We’re here to help
If you need assistance setting up Quantum, start with the quick links below. If you are still stuck, send a support request and we will guide you.
Common questions
Most answers are here. If you still need help, use the form.
Where do I start after installing Quantum
Start in the theme editor and build your key pages first: Home, Product, Collection, and your main navigation. Then add your business features such as wholesale, stockists, and pay any amount when you are ready.
How do I enable the wholesale pathway
Create a top level menu item called Wholesale in your main menu, then add child links under it. Add your wholesale pages, then place the wholesale sections on the relevant pages in the theme editor.
Tip: Keep wholesale links inside the Wholesale menu item so retailers can find everything quickly.
How do stockists work
Create a Stockists Directory page and add the stockists section in the theme editor. Enter your retail partner details and keep them updated. This lets customers find stores that carry your products.
What is pay any amount used for
Pay any amount lets customers enter a custom payment value at checkout. It is ideal for deposits, invoice payments, balances, and custom orders. This avoids creating fixed price products just to collect payments.
Does Quantum support header video on iPhone
Yes. Quantum supports video in the header image area with play controls and mute behaviour designed to work smoothly on iPhone. For best results, keep header videos short and optimised, and always set a fallback image.
Can I use Quantum without wholesale, stockists, or pay any amount
Yes. Quantum is a complete premium theme even without the business features. You can enable the extra features only when you need them.
Contact support
Send a message and include the details below so we can help quickly.
- Your store URL
- What you expected to happen
- What actually happened
- The page or template where it happens
- Screenshots or a short screen recording if possible